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For the best grocery experience,
try our mobile app.

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QUESTIONS ABOUT RETURNS AND REFUNDS

WHO PICKS MY PRODUCE?


Your produce is picked by our staff of personal shoppers. They are regularly trained in a hands-on produce course to ensure the highest quality selection.

DO I NEED TO BE PRESENT AT THE TIME OF DELIVERY?


Yes, someone over the age of 18 must be present. If someone over the age of 18 isn't present at the time of delivery, your driver will return your items and issue a refund to the credit card used, less any delivery and/or convenience fees.

If your order contains alcoholic beverages, tobacco products or other age-restricted items, someone over the age of 21 must be present to accept and sign for the delivery. Valid (non-expired, government issued) identification confirming the age of the person signing for the delivery or pick up of any age-restricted items is required where that person reasonably appears to be under the age of 50.

If you do need to reschedule a delivery, you must contact the Payson Marketplace Customer Care team at least two hours prior to the beginning of your scheduled delivery window in order to avoid any additional fees.

CAN I GET DELIVERY THE SAME DAY?


Yes, we have same-day delivery with as little as two-hour notice. However, delivery slots are filled on a first-come-first-served basis, so at peak periods two-hour and/or same-day delivery may not be available.

DO YOU HAVE ONE-HOUR DELIVERY WINDOWS?


Yes. With our one-hour delivery windows you can schedule a delivery at a time that suits you. We know you're busy, so we'll make sure you're not waiting around all day.

Our innovative GPS-based technology will send you a SMS text message when your driver is approximately ten minutes away from reaching your delivery address.

CAN I MAKE CHANGES TO A SUBMITTED ORDER?


Yes, however, at this time, orders cannot be edited online. You will need to contact our Payson Marketplace Customer Care team to make changes to your order. Changes must be made no later than two hours prior to the beginning of your scheduled delivery window. Please note that changing your delivery date may affect prices and promotions. Also, promotional codes can not be added to an already submitted order.

IS THERE A MINIMUM ORDER AMOUNT?


No, there is not a minimum order amount. Note that some promotions require minimum purchases.

HOW MUCH IS THE DELIVERY FEE?


The delivery fee is based on the distance and driving time from our store to your home. Delivery fees typically range from $4 to $12 and may vary depending on the time of day.

ARE THERE ANY OTHER FEES?


Yes, we charge a separate convenience fee to cover the costs of picking your order from the store shelves. This modest fee depends on the number of items in your order.

WHY DOES MY ORDER CONFIRMATION SAY THAT PRICES ARE ESTIMATES ONLY?


The prices quoted at the time of your online order are estimated prices only. The actual order value cannot be determined until the day of delivery because of variations in product weights (e.g. variable weight items such as produce), available prices between the date you submit your order and the date/time your order is filled and delivered, substitutions, taxes, bottle deposits and item availability.

SHOULD I TIP MY DELIVERY DRIVER?


No, our drivers do not accept tips. But they do appreciate your gratitude. After delivery, you will be asked to rate the quality of service you received. Rating your driver appropriately will ensure that they are rewarded for exceptional service.

HOW DO YOU KEEP MY GROCERIES FRESH?


Your order is picked and delivered straight to you, door-to-door, typically from the our aisles to your home in less than an hour. Each one of our personal shoppers uses insulated bags and coolers to ensure your perishable items arrive in the best possible condition.

CAN I PLACE A DELIVERY ORDER FOR SOMEONE ELSE?


Certainly. At checkout, you can specify a different delivery address. This is helpful if you want to order groceries for a parent, friend or a student away at college. You can arrange the delivery at no cost to your receipient.

CAN I FIND ALL THE PRODUCTS ONLINE THAT I BUY IN THE STORE?


At present, we offer approximately 40,000 items for same-day delivery, generally related to groceries, baby care, health and beauty and pet care. However, we realize we don't have everything and are continuing to add additional products daily.

HOW DO I PAY FOR MY ORDER?


We accept Visa, MasterCard and Discover credit cards, and debit cards that have a Visa or MasterCard logo. Cash, American Express, personal checks and other charge accounts are currently not accepted.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?


Occasionally, we may run out of an item. At checkout we ask you if you would like us to attempt to substitute a similar item. You always have the option of returning a substituted item for a full refund. If you are dissatisfied with an item when it is delivered, notify your driver, and he/she will return it and your credit card will receive a refund for the price charged for the item. If your driver is no longer present, please contact Payson Marketplace Customer Care team at 801-658-9312 to help resolve the issue.

If an item is missing from your order, you have 48 hours from the time of delivery to notify Customer Care for a full refund. Note that certain items, including alcoholic beverages, baby formula and tobacco products cannot be returned or refunded once you have accepted delivery.

DO YOU DELIVER TO BUSINESSES?


Yes! Many businesses use this service to stock their break rooms with beverages, fruit, energy bars and other snacks. Business customers also order party trays for working lunches and company events. Our business delivery fees are the same as residential delivery fees; however, they may be subject to a minimum order amount.

IS MY PERSONAL INFORMATION KEPT CONFIDENTIAL?


Yes, your personal information is handled in accordance with our Privacy Policy. All payment cards that remain on file for quick checkout are stored by our financial institution and not stored in any Payson Market Place systems.

DO YOU HAVE A SMARTPHONE APP FOR SHOPPING ON THE GO?



Not at this time, but our website is designed to work well on mobile-sized screens.

HOW DO I CONTACT PAYSON MARKETPLACE CUSTOMER CARE TEAM?


Call us at 801-658-9312 from 8am to 9pm MST. Or you can use the Live Support Chat app on our website. Or email us at customercare@springvillereams.com.

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